Elements and Performance Criteria
- Apply the principles of administrative law
- Apply natural justice to the investigation and resolution of racing matters
- Follow racing protocols and procedures and due processes during the investigation and resolution of racing matters
- Identify circumstances requiring the exercise of powers that are outside organisational or own limits, and refer to designated personnel
- Identify potential risks associated with the exercise of powers and strategies to manage risks
- Prepare documentation of investigations and interviews, complying with the rules of racing and principles of administrative law
- Conduct inquiries using effective interview techniques
- Outline the purpose and intent of the interview to all participants, explaining rules and protocols to be followed
- Organise and use communication and recording aids during interviews according to organisational requirements
- Explain participant rights and responsibilities and determine the participant’s need for assistance
- Use active listening and effective questioning techniques to elicit and clarify information
- Apply strategies for dealing with difficult people and conflict situations
- Conduct interviews and inquiries in a timely manner according to organisational protocols and principles of administrative law
- Make decision and determine appropriate penalties
- Identify specific rules of racing that apply to the racing matter
- Consult rules of racing to clarify information relating to the matter
- Base decisions on evidence provided and according to the rules of racing
- Consider penalties appropriate to the matter based on the evidence gathered, previous history of the participant and previous penalties for similar breaches of specific rules
- Announce the decision and associated penalty, providing reasons to ensure a fair and transparent process
- Explain right to appeal and associated process to the participant